Spider Farmer 6 Inch Intelligent Inline Fan Carbon Filter Combo Ventilation
Order ConfirmationAs soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
- If the item title shows preorder for your country, your order is preorder. Usually preorder will ship out in 2 weeks after you placed the order.
- UK: Ship from UK warehouse with UK Plug, free shipping, no customs.
- Ireland: Ship from UK or Germany warehouse , please pay attention.
- Island and remote address: We can only ship from China, buyer need bear customs clearance fee.
- Due to COVID-19, so all shipping company canceled signature service, please note!
- We offer Fast shipping via Yodel, Hesmes, or other couriers in 24 hours after we got your order(Business days).
- After the order is processed, allow 2 to 7 business days for the product(s) to reach you.
- If you have not got your tracking number within 24 hours after pay( business days) and your tracking number haven't update in 3 days, please contact us to check it.
ReturnWe are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue. The customer is responsible for return shipping charges when returning an item(s).
- Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.
- To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
Return policyThe light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage. No quality issue, buyer need bear the return shipping fee.
RefundsOnce your return is received and inspected, we will send you an email to notify you about your refund. If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account. To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal. International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Spider Farmer take the item back or reimburse you for the cost of the item or shipping.
Free return or replacement within 30 days of delivery, in case of non-artificial damage. 5 years limited warranty for LED grow lights.
Led Grow Light:
Within 30 days:The light can be returned or replaced after delivery, in the precondition of non-artificial damage. 30 days -3 months: Accessories, repairs and services are provided free of charge. No return or replacement without quality problems. 3 months– 1year: Accessories, repairs and services are provided free of charge. 1 year – 5 years: Free Accessories. The buyer needs to bear the maintenance fee and two shipping costs.
*Lights shipped from China: Free Accessories. The buyer needs to bear the shipping costs of the accessories.
2 years warranty: Under normal use, provide free reparation service within the warranty period. [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]
Controller And MatKits:
2 years warranty: Under normal use, provide free reparation service within the warranty period.
Grow Tent And Grow bags:
Please check if the package is intact within 48 hours of receiving the product. There is no return service, including tent and mat bags. If you have any questions, please send related videos or photos of the defective product and photos of all labels on the package to email [email protected] and we will help you solve the problem as soon as possible