Warranty Request Form
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How it Works
Welcome to Spider Farmer UK’s self-service page for processing warranty requests and making inquiries. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Spider Farmer UK purchase may have caused.
All products purchased from Spider Farmer UK come with 5-years warranty. You can find the precise warranty period of your product on the warranty list . You can also verify the warranty period with our customer service team in the body of your message.
If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page .
Thank you in advance for all of the information you provide; we know your time is valuable.
Do you have any questions about our warranty?
Send us an email and we’ll get in touch shortly.
Item Lost In Transit:
Delayed to Get Your Package?
We are so sorry for the inconvenience. The logistics are always out of our control, which will be affected by the weather, COVID-19, and so many factors. We fully understand this worry and anxiety, but trust us! We will always take responsibility for our customers and your order.
Here are some ways you could try to help find your package:
1) Check that your shipping address is correct.
The shipping address lies under your order confirmation email.
2) Check around your home or building, or with families or neighbors.
Packages may have been left backdoor, hidden behind bushes, or at the address next door.
Packages may have been signed by your families.
3) Check your mailbox or anywhere else you receive mail.
Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.
4) Check for a notice of attempted delivery.
This notice will tell you the steps you should take to receive your package.
Contact the Carrier
Use your tracking number to start a claim with the carrier (Yodel, Hesmes, Royal Mail ,etc.).
To contact Yodel, have a call or visit www.yodel.net.cn
For Hesmes , submit a claim or have a call or visit www.evri.com
For Royal Mail , have a call or visit www.royalmail.com